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Emails coming from different people

  • 1 February 2023
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Is it possible to make sure emails come from different reps/members of our organization with their own personalized email signature? If so, how do I set that up?

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Best answer by Kratai P. 10 April 2023, 00:40

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Hello CianMag,


Do your profiles have an attribute that specifies which rep/member they should get an email from, for example, account_manager attribute?

If so, you can set a dynamic from address to use the account manager email address in the format {{customer.account_manager}}.

Then you can use Liquid to personalize email signature for each rep/member like this:


{% if customer.account_manager == “janedoe@example.com” %}
Best regards,
Jane Doe
{% elsif customer.account_manager == “johndoe@example.com” %}
Yours sincerely,
John Doe
{% else %}
Kind regards,
{% endif %}

 

If this is used in multiple emails, we recommend saving the Liquid conditions in a snippet for reuse.

 

Best,

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