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Can Gmail and Customer.io run in parallel?

  • 28 March 2023
  • 1 reply
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Hi Community!

I’m brand new to Customer.io, apologies if this is frequently asked.

 

My domain is currently setup with Google Workspace, however, I would like to use the same domain with Customer.io for sending emails, although since the instructions for configuring a new domain on Customer.io instruct me to add additional MX records for my domain, which I thought was a no-no.

 

Is this the case, will adding the additional MX records break anything? Am I able to run Google Workspace / Gmail in parallel. or should I purchase a separate domain specific to mail with customer.io? 

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Best answer by Penny 28 March 2023, 05:29

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Userlevel 4

Hey Adam,

When you verify your domain for sending emails from Customer.io, we ask that you place our required DNS records in your account-specific subdomain and should not affect your regular email sending from your Google workspace. 

 

This section of our help documentation on domain authentication goes over this in more detail: https://customer.io/docs/authentication/#we-will-not-take-over-your-root-domain

 

Hope this is helpful in clarifying this! :)

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