Does currently support Channel Optimization (ChO)?

  • 22 March 2023
  • 1 reply

I know with A/B testing and hold out tests, I can determine which channel is best. Is there a way that does this automatically?

1 reply

Userlevel 2

Hey there,


Just to make sure I’m understanding your question correctly, do you wish to automatically recognize which channel a user prefers and default to sending them messages on this channel?


At this time, Channel Optimization is not implemented on, but it has been requested before. I’m going to add your “vote” to that internal feature request and hopefully this functionality may be built into in the future. 🗳